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My printer seems to have taken on a life of its own. I recently changed color
cartridges and printing seemed to be okay. After about two weeks the red and
yellow seems to have gone dry (although no messages suggesting I need to
change cartridges have appeared). Additionally, when I attempt to print
something using only black and white (I manually make the change in the print
command settings) a significant portion of the text comes out in blue. The
black cartridge was also recently changed, but even if it were dry, I
shouldn't be getting blue, given I am selecting the black and white property.
Using the CD-ROM supplied with the printer, I tried to uninstall/reinstall
the printer drive application but after going through the process and
restarting the computer, the printer is still recognized - as if I never
attempted to uninstalled it. It would seem that I have multiple problems
going on and I don't know where to go to begin to resolve them. Thanks in
advance
Hello William,
Thank you for posting your query on Microsoft Community Forums.
I would appreciate, if you can provide us the following information to help us understand the issue better?
- What is the error message /error code you are getting while installing printer?
I would suggest you to go to the manufacturer website and install the drivers for the printer in compatibility mode. Refer to the link below to download drivers.
Compatibility mode runs the program using settings from a previous version of Windows.
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
Hp 960c Ink
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows (previous version)operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
Hp 960c Printer Problems
Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.